Submit a request
Follow

Artec Studio 15 crashes importing Leo project

Issue: Artec Studio crashes when attempting to import a Leo Project (.pkg) directly from the Artec Leo or from an SD card

mceclip0.png

 

Cause: This issue is caused by specific CPU models that support the SHA instruction set, which does not work correctly with the SSL libraries used by Artec Studio.

It is confirmed that the issue occurs on the following CPUs:

11th generation Intel Core i5, i7, i9 - 11XXX
Mobile 10th genera
tion i3, i5, i7- 10XXGX

 

 

Solution: This issue will be fixed in the next version of Artec Studio. Please contact the Artec Support Team for more details.

 

In case you experience any issues with your Artec 3D scanner or require technical assistance with your device or Artec Studio, in the first instance please contact your local Artec dealer/distributor directly. You can also contact the Artec Support Team by clicking on the "Submit a request" button at the bottom right of the screen or by emailing support@artec3d.com

Was this article helpful?
0 out of 0 found this helpful