Issue: When attempting to download and install, or update Artec Studio 15 via the Artec Installation Center, you may encounter the following error message at the beginning of the installation:
Cause: Older versions of the Artec Installation Center are only able to handle installation packages of up to 1 GB in size. The current Artec Studio (version 15.1) installation package exceeds that size, thereby causing an error.
The issue is solved since Artec Installation Center: 220.127.116.11, please update to the latest version of AIC
More information about the Artec Installation Center is available in the following article
If for some reason the solution didn't work for you please use a temporary workaround:
- visit my.artec3d.com and login with your credentials
- proceed to the "My software page" and click on "Download links"
- download the installation file and install Artec Studio
In case you experience any issues with your Artec 3D scanner or require technical assistance with your device or Artec Studio, in the first instance please contact your local Artec dealer/distributor directly. You can also contact the Artec Support Team by clicking on "Submit a request" button on the bottom right part of the screen or by emailing firstname.lastname@example.org