Artec Studio - Product Support Lifetime

 Here is Artec Studio Support Lifetime Cycle

Product	Major Release	Hotfix End*	End of Support
Artec Studio 15	28.05.2020	05.2021	NA
Artec Studio 14	04.06.2019	06.2020	NA
Artec Studio 13	10.09.2018	09.2019	NA
Artec Studio 12	24.04.2017	13.06.2018	NA
Artec Studio 11	01.06.2016	20.12.2016	NA
Artec Studio 10	29.04.2015	27.01.2016
Artec Studio 9	08.11.2012	13.05.2015	1st of October 2020
Artec Studio 8	NOT SUPPORTED

*Hotfixes

Hotfixes address business-critical issues that typically affect a small number of users and are distributed upon request.  The Support is available after this date but limited to non-software solutions.

Support is available for the current version of Artec Studio software plus some previous versions, typically five versions back. To be eligible for support, the Artec Studio software must run on vendor-supported operating systems. If a vendor discontinues support for an operating system, we also discontinue support for Artec Studio products running on that operating system.

To avoid downtime, upgrade to a supported version before a previous version reaches the end of support. Customers who have a subscription license can continue to use a previously installed and activated version. If you have a perpetual license for a version that has reached the end of support, you still have rights to use the license for as long as you want.

However, for unsupported versions, you can't get a new activation code to reactivate that version for any device. We also will not release software updates or hotfixes for versions that have reached the end of support.

In case you experience any issues with your Artec 3D scanner or require technical assistance with your device or Artec Studio, in the first instance please contact your local Artec dealer/distributor directly. You can also contact the Artec Support Team by clicking on "Submit a request" button on the bottom right part of the screen or by emailing [e-mail].