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Artec Studio - Product Support Lifetime

 Here is Artec Studio Support Lifetime Cycle

Product

Major Release

Hotfix End*

End of Support

Artec Studio 15

28.05.2020

 05.2021

NA

Artec Studio 14

04.06.2019

 06.2020

NA

Artec Studio 13

10.09.2018

 09.2019

NA

Artec Studio 12

24.04.2017

13.06.2018

NA

Artec Studio 11

01.06.2016

20.12.2016

NA

Artec Studio 10

29.04.2015

27.01.2016

 

Artec Studio 9

08.11.2012

13.05.2015

1st of October 2020

Artec Studio 8

NOT SUPPORTED

 

*Hotfixes

Hotfixes address business-critical issues that typically affect a small number of users and are distributed upon request.  The Support is available after this date but limited to non-software solutions.

 

Support is available for the current version of Artec Studio software plus some previous versions, typically five versions back. To be eligible for support, the Artec Studio software must run on vendor-supported operating systems. If a vendor discontinues support for an operating system, we also discontinue support for Artec Studio products running on that operating system.

To avoid downtime, upgrade to a supported version before a previous version reaches the end of support. Customers who have a subscription license can continue to use a previously installed and activated version. If you have a perpetual license for a version that has reached the end of support, you still have rights to use the license for as long as you want.

However, for unsupported versions, you can't get a new activation code to reactivate that version for any device. We also will not release software updates or hotfixes for versions that have reached the end of support.

 

In case you experience any issues with your Artec 3D scanner or require technical assistance with your device or Artec Studio, in the first instance please contact your local Artec dealer/distributor directly. You can also contact the Artec Support Team by clicking on "Submit a request" button on the bottom right part of the screen or by emailing support@artec3d.com.