Submit a request
Follow

"Unsupported GPU" - Unable to start Automatic Path Artec Micro

May 15, 2020

Issue:

When working with the Artec Micro scanner and using the "Automatic" scanning path, you may encounter the following error message:

CUDA.JPG

Solution:

The new Automatic Scanning path feature for Artec Micro scanners, introduced in Artec Studio 15, is currently only supported on NVIDIA graphics cards which meet the following requirements:

  • at least 3 GB of dedicated memory (VRAM)
  • CUDA compute capability of 3.5 or above

In case you encounter the "Unsupported GPU" error message as illustrated above, please verify that:

  1. Your computer is equipped with an NVIDIA graphics card (can be checked in Windows Device Manager), and the latest drivers for this card are installed.
    Note: If your computer is equipped with multiple graphics cards (e.g. NVIDIA + Intel graphics), make sure that Artec Studio is set up to use the NVIDIA card. On most systems, you can right-click on the Artec Studio icon, select the "Run with graphics processor" option and choose "high-performance NVIDIA graphics".
  2. Your NVIDIA card has at least 3GB of dedicated VRAM memory and a CUDA compute capability of 3.5 or above (you can verify the CUDA specs of your card on the NVIDIA website).

 

Our team is here to help! If you have any questions or issues, please do not hesitate to contact us by emailing support@artec3d.com or by clicking on "Submit a request" button at the bottom right side of the screen. We will always be happy to assist you and will get back to you as soon as we can.