May 15, 2020
When working with the Artec Micro scanner and using the "Automatic" scanning path, you may encounter the following error message:
The new Automatic Scanning path feature for Artec Micro scanners, introduced in Artec Studio 15, is currently only supported on NVIDIA graphics cards which meet the following requirements:
- at least 3 GB of dedicated memory (VRAM)
- CUDA compute capability of 3.5 or above
In case you encounter the "Unsupported GPU" error message as illustrated above, please verify that:
- Your computer is equipped with an NVIDIA graphics card (can be checked in Windows Device Manager), and the latest drivers for this card are installed.
Note: If your computer is equipped with multiple graphics cards (e.g. NVIDIA + Intel graphics), make sure that Artec Studio is set up to use the NVIDIA card. On most systems, you can right-click on the Artec Studio icon, select the "Run with graphics processor" option and choose "high-performance NVIDIA graphics".
- Your NVIDIA card has at least 3GB of dedicated VRAM memory and a CUDA compute capability of 3.5 or above (you can verify the CUDA specs of your card on the NVIDIA website).
In case you experience any issues with your Artec 3D scanner or require technical assistance with your device or Artec Studio, in the first instance please contact your local Artec dealer/distributor directly. You can also contact the Artec Support Team by clicking on "Submit a request" button on the bottom right part of the screen or by emailing firstname.lastname@example.org