When launching Artec Studio, you may encounter the following error message: 'Failed to create open GL context. You may probably have problem with your video drivers or unsupported video card.':
The cause of this issue is usually unsupported video card or its driver version. Please refer to the following articles for more information about choosing a video card and the recommended drivers:
- Choosing a suitable graphics card for 3D scanning and post-processing
- NVIDIA drivers, tested and approved by Artec3D
- AMD Radeon/FirePro drivers, tested and approved by Artec3D
Similar behavior may be caused by a driver conflict with Remote Desktop Protocol (RDP) drivers. Please make sure to you are not utilizing Artec Studio via RDP.
Our team is here to help! If you have any questions or issues, please do not hesitate to contact us by emailing firstname.lastname@example.org or by clicking on "Submit a request" button at the bottom right side of the screen. We will always be happy to assist you and will get back to you as soon as we can.