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"Virus warning" or "Wrong server response data"


If you have Carbon Black Defense (also known as CB Defense) installed, you may run into problems using Artec Installation Center. Here are two common dialog windows that may appear:

Virus warning
                                                                              Program integrity check failed.
                                                                              Please check for viruses on your computer.
                                                                              If program is not infected, it had been patched or tampered - please re-download and re-install. This program will now close. Click here for help OKArtec Installation Center Server error: Wrong server response data OK


Follow the instructions from the Carbon Black website to create an exclusion for Artec Installation Center.

CB Defense: How to Set up Exclusions in the PSC Web Console for other AV Products

  1. Log in to CB Defense dashboard
  2. Click Enforce
  3. Click on Policies
  4. Choose the Policy Group to update
  5. Click the plus sign (+) next to the Permissions section
  6. Click Add application path in the Permissions section
  7. Enter the recommended file/folder exclusions from the appropriate security vendor
  8. Check the Bypass option box for Performs Any Operation
  9. Click Confirm

Our team is here to help! If you have any questions or issues, please do not hesitate to contact us by emailing or by clicking on "Submit a request" button at the bottom right side of the screen. We will always be happy to assist you and will get back to you as soon as we can.