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"Can't read algorithm settings" and "Failed to load real-time settings" Artec Studio does not load with errors

 

Symptoms:

Artec Studio does not start with the following error messages: "Can't read algorithm settings" and "Failed to load real-time settings" 

Cause:

These errors indicate that the software settings have been corrupted and cannot be read correctly by the application. This causes Artec Studio crashes/ does not start properly/ terminates. In order to get the application working properly please follow the steps below:

1) Make sure the application is not running.

2) Open the hidden folder located in the following directory: C:\Users\UserName\AppData\Roaming\Artec\Artec Studio XX\The applicable version (e.g. "14.1.2.39").

3) Remove all files associated with user settings (e.g "user_settings_Spider_S", etc).

4) Run the application to restore the default settings.

 

Our team is here to help! If you have any questions or issues, please do not hesitate to contact us by emailing support@artec3d.com or by clicking on "Submit a request" button at the bottom right side of the screen. We will always be happy to assist you and will get back to you as soon as we can.