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"Can't read algorithm settings" and "Failed to load real-time settings" Artec Studio does not load with errors

 

Symptoms:

Artec Studio does not start with the following error messages: "Can't read algorithm settings" and "Failed to load real-time settings" 

Cause:

These errors indicate that the software settings have been corrupted and cannot be read correctly by the application. This causes Artec Studio crashes/ does not start properly/ terminates. In order to get the application working properly please follow the steps below:

1) Make sure the application is not running.

2) Open the hidden folder located in the following directory: C:\Users\UserName\AppData\Roaming\Artec\Artec Studio XX\The applicable version (e.g. "14.1.2.39").

3) Remove all files associated with user settings (e.g "user_settings_Spider_S", etc).

4) Run the application to restore the default settings.

 

 

In case you experience any issues with your Artec 3D scanner or require technical assistance with your device or Artec Studio, in the first instance please contact your local Artec dealer/distributor directly. You can also contact the Artec Support Team by clicking on "Submit a request" button on the bottom right part of the screen or by emailing support@artec3d.com

 

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