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[Solved] "Geometry and texture" scanning mode on specific laptops

[Updated] July 09, 2018

Reported issue

Our customers reported the problem with the following laptop configurations:

  • MSI GT63 8RG-018 TITAN (link): Windows 10, Intel i7-8750Hm, 16 GB RAM, NVIDIA GeForce GTX 1080
  • Dell Alienware 15 R4 (link): Windows 10, Intel i9-8950HK, 32 GB RAM, NVIDIA GeForce GTX 1070
  • Dell Alienware (AW17R5-7811BLK-PUS): Windows 10, Intel Core i7, 16GB RAM, NVIDIA GeForce GTX 1070
  • Predator PH315-51: Windows 10, Intel Core i7-8750, 32GB RAM, NVIDIA GeForce GTX1060, 1 x USB Type-CTM port: USB 3.1 Gen 1 (up to 5 Gbps), 2 x USB 2.0 ports, 1 x USB 3.0 port)
  • Dell New XPS 15 (link): Windows 10, Intel Core i9-8950HK, 32 GB RAM, NVIDIA GeForce GTX 1050Ti
  • Razer Blade 15 (2018) (link): Windows 10, Intel i7-8750H, 16 GB RAM, NVIDIA GeForce GTX 1070 Max-Q

It turned out that while "Geometry only" scanning mode worked perfectly, the "Geometry and Texture" mode didn't work on these specific laptops, due to the specific USB chipset, installed on these laptops.

 

Solution

If you're working with a similar configuration and you're facing a similar problem, follow the steps below:

  1. Download the file studio.conf (scroll below to see the article attachments or use this link)
  2. Update your Artec Studio 12 up to version 12.1.6.16 (the release notes are available here).
  3. Make sure that the Artec Studio is closed.
  4. Open the hidden folder C:\Users\[your_windows_user_name]\AppData\Roaming\Artec\Artec Studio 12 Professional\12.1.6.16 on your PC
  5. Replace the existing studio.conf file with the modified one from p.1
  6. Launch Artec Studio 12, "Geometry and Texture" scanning mode should work smoothly.

 

We are here to help! If you have any questions or issues, please do not hesitate to contact our team by emailing support@artec-group.com or by clicking on "Ask Support" button on the upper part of the screen. We will always be happy to assist you and will get back to you as soon as we can.