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[Solved] "Geometry and texture" scanning mode on specific laptops

[Updated] September 12, 2018

Reported issue

Our customers reported the problem with the following laptop configurations:

  • MSI GT63 8RG-018 TITAN (link): Windows 10, Intel i7-8750Hm, 16 GB RAM, NVIDIA GeForce GTX 1080
  • Dell Alienware 15 R4 (link): Windows 10, Intel i9-8950HK, 32 GB RAM, NVIDIA GeForce GTX 1070
  • Dell Alienware (AW17R5-7811BLK-PUS): Windows 10, Intel Core i7, 16GB RAM, NVIDIA GeForce GTX 1070
  • Predator PH315-51: Windows 10, Intel Core i7-8750, 32GB RAM, NVIDIA GeForce GTX1060, 1 x USB Type-CTM port: USB 3.1 Gen 1 (up to 5 Gbps), 2 x USB 2.0 ports, 1 x USB 3.0 port)
  • Dell New XPS 15 (link): Windows 10, Intel Core i9-8950HK, 32 GB RAM, NVIDIA GeForce GTX 1050Ti
  • Razer Blade 15 (2018) (link): Windows 10, Intel i7-8750H, 16 GB RAM, NVIDIA GeForce GTX 1070 Max-Q
  • Macbook Pro 15" (2018): Windows 10 on Boot Camp, Intel i9, 32GB RAM, Radeon Pro 560X

It turned out that while "Geometry only" scanning mode worked perfectly, the "Geometry and Texture" mode didn't work on these specific laptops, due to the specific USB chipset, installed on these laptops.

 

Solution

If you're working with a similar configuration and you're facing a similar problem, follow the steps below:

  1. Download the file studio.conf for the Artec Studio version you use:
  2. Update your Artec Studio to the latest version (the release notes are available here).
  3. Make sure that the Artec Studio is closed.
  4. Open the hidden folder C:\Users\[your_windows_user_name]\AppData\Roaming\Artec\Artec Studio 13 Professional\13.0.4.42 (or another applicable version) on your PC
  5. Replace the existing studio.conf file with the modified one from p.1
  6. Launch Artec Studio, "Geometry and Texture" scanning mode should work smoothly.

 

We are here to help! If you have any questions or issues, please do not hesitate to contact our team by emailing support@artec-group.com or by clicking on "Ask Support" button on the upper part of the screen. We will always be happy to assist you and will get back to you as soon as we can.