[Updated] , April 2020
- In Artec Studio 13 and earlier: the "Geometry and Texture" scanning mode doesn't work, with the FPS rapidly dropping to zero. The "Geometry only" mode works correctly.
- In Artec Studio 14 / 15: the FPS (frames per second) is lower than usual.
The issue is caused by the USB 3.1 chipsets (and chipset drivers) installed in the affected PCs. Two solutions to this issue are outlined below.
Note: this solution is only applicable for Artec Studio versions 12 and 13, and comes at the expense of lowering the FPS (scanning speed). In Artec Studio 14 and newer, the FPS is adjusted/lowered automatically.
For maximum FPS in all Artec Studio versions, scroll down to the "Solution 2" section of this article.
- Download the studio.conf file that matches your Artec Studio version:
- Update your Artec Studio to the latest subversion (release notes are available here).
- Ensure that the Artec Studio application is closed.
- Access the hidden AppData folder by following the instructions specific to your Artec Studio version:
- For Artec Studio 12 users:
Open the hidden folder C:\Users\[your_windows_user_name]\AppData\Roaming\Artec\Artec Studio 12 Professional\12.x.x.xx (or other applicable version) on your PC
- For Artec Studio 13 users:
Open the hidden folder C:\Users\[your_windows_user_name]\AppData\Roaming\Artec\Artec Studio 13 Professional (or other applicable version) on your PC
- For Artec Studio 12 users:
- Replace the existing studio.conf file with the modified file which you downloaded in step 1.
- Launch Artec Studio: the "Geometry and Texture" scanning mode should now function correctly, albeit reduced FPS.
For Spider / Space Spider users: (Diagnostic tool and user calibration)
The Diagnostic tool is also affected by the USB 3.1 issue. An external tool is required for calibrating your Spider / Space Spider scanner on affected PCs: USB 3.1 Diagnostic/calibration tool download link.
Usage instructions: Make sure Artec Studio is not running, extract the zipped archive to any folder on your computer and launch diagnostictool.exe.
Note: this solution is only applicable if your computer is equipped with a Thunderbolt 3 port.
A special Thunderbolt 3 adapter can be used in order to restore maximum FPS. The recommended adapter, which has been thoroughly tested and proven to work well with both Eva and [Space] Spider scanners, is the Kanex Thunderbolt 3 to eSATA + USB adapter (MPN:K170-1118-BK6I), pictured below.
- This solution mandatorily requires a Thunderbolt 3 port and a Thunderbolt 3 adapter with an integrated USB chipset. Regular USB-C to USB adapters will not work.
- In case you previously applied the modified studio.conf file provided in the Solution 1 section above, please close Artec Studio and delete the custom studio.conf file before using the adapter.
- Kanex sells both Thunderbolt 3 (USB-C-type connector) and Thunderbolt 2 (older type connector) adapters. Please make sure that you use the Thunderbolt 3 adapter (MPN:K170-1118-BK6I) exactly as specified above.
- An additional article dedicated to the Kanex Thunderbolt adapter has been published in the Artec Support Center.
Note: apart from the Kanex adapter, we have received reports that the Caldigit Mini-Dock Thunderbolt 3 Dual HDMI/DisplayPort adapter may also be an option. After extensive testing, we discovered that the Caldigit adapter oftentimes requires a USB controller driver update in order to function properly. Furthermore, this adapter seems to be incompatible with some computers (e.g. HP Zbook G5).
Therefore, unless you already own a Caldigit adapter, we strongly recommend getting the Kanex Thunderbolt 3 to eSATA + USB 3.0 Adapter instead.
Laptop configurations affected by the USB 3.1 issue:
Please note that this list is not exhaustive and other laptop computers with USB 3.1 chipsets are also very likely to be affected.
- MSI GT63 8RG-018 TITAN (link): Windows 10, Intel i7-8750Hm, 16 GB RAM, NVIDIA GeForce GTX 1080
- Dell Alienware 15 R4 (link): Windows 10, Intel i9-8950HK, 32 GB RAM, NVIDIA GeForce GTX 1070
- Dell Alienware (AW17R5-7811BLK-PUS): Windows 10, Intel Core i7, 16GB RAM, NVIDIA GeForce GTX 1070
- Predator PH315-51: Windows 10, Intel Core i7-8750, 32GB RAM, NVIDIA GeForce GTX1060, 1 x USB Type-CTM port: USB 3.1 Gen 1 (up to 5 Gbps), 2 x USB 2.0 ports, 1 x USB 3.0 port)
- Dell New XPS 15 (link): Windows 10, Intel Core i9-8950HK, 32 GB RAM, NVIDIA GeForce GTX 1050Ti
- Razer Blade 15 (2018) (link): Windows 10, Intel i7-8750H, 16 GB RAM, NVIDIA GeForce GTX 1070 Max-Q
- Macbook Pro 15" (2018): Windows 10 on Boot Camp, Intel i9, 32GB RAM, Radeon Pro 560X
- Lenovo P52: Win 10, 32gb Ram, Nvidia P3200 with Max-Q design, I7 8850-H
- Schenker XMG Neo 15": NVIDIA GeForce GTX1060, Intel Core i7-8750H
- HP ZBook 15" G5: Win 10, i7-8750H, NVIDIA Quadro P1000
- HP ZBook 15" G6: Win 10, i7-9750H, NVIDIA Quadro T1000
- HP ZBook 17" G6: Win 10, i7-9850H, NVIDIA Quadro RTX 3000
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