The most likely, it's the message like this, with hardware ID (sometimes it's also called "hardware fingerprint"):
This message indicates, that a license file is either missing or can not be accessed. To troubleshoot further, try the following steps.
Launch the software, called Artec Installation Center, and check the status of Artec Studio there - it should be "Activated".
If it's not and the button "Activate" is shown, then click on it, wait until software is activated and launch Artec Studio in a usual way.
Check, if the file license.dat is present in a hidden folder
C:\Users\Windows_user_name\AppData\Roaming\Artec\Artec Studio 12 Professional\12.X.X.XX.
1) If there is a license file, then:
- Right-click on Artec Studio icon on your desktop and choose option Run as administrator
- Depending on your Windows account configuration, the current account might not have enough permissions to access the Artec Studio license file.
2) If there is no license file, then:
- You might have logged into Artec Installation Center, using another my.artec3d.com account (not the one, where the license is assigned). In this case, use this instruction to re-login with the correct credentials.
- During the software activation, Artec Installation Center should be able to reach my.artec3d.com license server to download the license file, so there might be something blocking this download (proxy, etc). This instruction might be helpful.
Send us the picture, which contains the fingerprint in question (for example, 1234-AB34-DC56-7890) - by emailing firstname.lastname@example.org or by clicking on "Ask Support" button on the upper part of the screen. We will be happy to assist you with the troubleshooting.