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Support for discontinued scanners

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The Artec 3D support team provides (limited) support for all discontinued Artec scanner models. We do our best to offer advice and assistance to owners of these devices.

On request, we can handle maintenance and/or repair of a discontinued scanner at our Artec service center in Luxembourg.

For information on the compatibility of your discontinued scanner with newer versions of the Artec Studio software and/or newer versions of the Microsoft Windows operating system, consult the table below.

 

Artec S, M, L

(metallic shell)

Artec MH & MHT

(older series)

Artec MH & MHT

(newer series)

Scanner series CD, SL, M2, LS DS, AI AG, AC, W2, T2
Windows OS compatibility

Windows 7 only,

frequent compatibility issues under Windows 8 & 10

Windows 7, 8 & 10
Artec Studio 9, 10 & 11 compatibility

Supported;

drivers installed automatically

Supported;

drivers installed automatically

Artec Studio 12 compatibility

Supported;

manual driver installation required

Supported;

drivers installed automatically

Data processing with the latest algorithms
(e.g., auto-alignment, Autopilot, etc.)
Only data from the DS, AI, SL and M2 series supported Supported

Artec Studio 13 compatibility

Not supported

Supported;

drivers installed automatically

Note: Artec Studio 13 will only support discontinued scanners from the following series: AG, AC, W2 and T2. This policy began on April 24, 2017, following the release of Artec Studio 12.

 

We are here to help! If you have any questions or issues, please do not hesitate to contact our team by emailing support@artec-group.com or by clicking on "Ask Support" button on the upper part of the screen. We will always be happy to assist you and will get back to you as soon as we can.