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Support for discontinued scanners series

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The Artec3D support team provides [limited] support for all discontinued Artec scanner models. We do our best in offering advice and providing assistance to the owners of these devices.
Upon request, we can organize the maintenance and/or repair of a discontinued scanner at our Artec service center in Luxembourg.


In case you need information on the compatibility of your discontinued scanner with newer versions of the Artec Studio software and/or newer versions of the Microsoft Windows operating system, please consult the table below.

 

  Artec S, M, L

Artec MH & MHT

(older series)

Artec MH & MHT

(newer series)

Scanner series CD, SL, M2, LS DS, AI AG, AC, W2, T2
Windows operating system compatibility

Windows 7 only,

frequent compatibility issues under Windows 8 & 10

Windows 7, 8 & 10
Artec Studio 9, 10 and 11 compatibility

supported,

drivers installed automatically

supported,

drivers installed automatically

Artec Studio 12 compatibility

supported,

manual driver installation required

supported,

drivers installed automatically

data processing using the latest algorithms
(e.g. auto-align, Autopilot, etc)
only data from the DS, AI, SL, M2 series is supported.
supported

Artec Studio 13 compatibility

not supported

supported,

drivers installed automatically

Note: Artec Studio 13 will only support discontinued scanners of the following series: AG, AC, W2, T2 series. This announcement was made on April 24, 2017, following the release of Artec Studio 12.

 

We are here to help! If you have any questions or issues, please do not hesitate to contact our team by emailing support@artec-group.com or by clicking on "Ask Support" button on the upper part of the screen. We will always be happy to assist you and will get back to you as soon as we can.