Submit a request
Follow

Recovering a corrupted Artec Studio project

In case your Artec Studio project was corrupted due to an HDD/SSD failure, a computer virus or for any other reason, it might still be possible to recover it using one of the methods outlined below.
We recommend attempting the recovery methods in the order as they are listed in this article.

 

Method 1: Automatic project recovery

Automatic project recovery was introduced in Artec Studio version 10.1.2.13.
All subsequent versions of the Artec Studio software (11.x.x.xx and 12.x.x.xx) also utilize this embedded tool, which is capable of automatically restoring partially corrupted data upon loading the project.
As a first step, try opening your corrupted project in one of the aforementioned versions of Artec Studio. The embedded recovery tool will automatically extract and recover as many 3D frames from your raw scans as possible.

 

Method 2: Manually rebuilding your project file

The following method requires some basic understanding of the Artec Studio project file structure. As a precaution, please back up your data before renaming any files and carefully follow the step-by-step instructions outlined below.

If you are unsure of how to proceed, do not hesitate to contact us at support@artec-group.com, our team will be glad to assist you.

1) Open your Artec Studio project file (*.sproj) with the NotePad ++ application.
The steps outlined below will show you how to manually add the correct scan data information to the <Scans Count="N"> section.

2) Open the Scans folder of your project. You will see a number of scan files, each scan name repeating three times but with a different file extension (*.mscan, *.dscan, *.tscan).
These are the files that physically contain every scan and/or fusion in your project:

structure2.png

3) In Notepad++, add each file name into the <Scans Count="N"> section of your *.sproj file.
Note: each file name should be added only once, not three times.

Here is an example:

<Scans Count="5">
<Scan Uuid="{706772BC-1D78-4296-8C7A-10A910C1835D}" Name="Scan1"/>
<Scan Uuid="{66E16B10-2CFA-4741-8305-59AD165399CD}" Name="Scan2"/>
[--//-- up to the last item]structure3.JPG

(hi-res picture is attached at the end of the article)

4) After adding all of the scan names to your *.sproj file, save the changes and close Notepad++.

5) Open Artec Studio and load your *.sproj file as usual.

6) Artec Studio will show an error: "command history is missing". Ignore this error and continue.

7) Click on the "Save project" command. Please be patient as saving may take longer than usual. Artec Studio will be reevaluating the project file and automatically adding any necessary information to your *.sproj file (e.g. the number of frames in each scan).

8) Once the saving process is complete, close Artec Studio. Then reopen it and load the project once more. The project should now be completely recovered and load without errors.

9) You may now continue working on your project.

 

Method 3: Manual extraction of project data

If none of two methods described above help solve the problem, please use the step-by-step PDF instruction attached to this article. Please note that you will require a software that can work with archives: e.g. WinZIP, WinRAR, 7Zip, etc.

 

We are here to help! If you have any questions or issues, please do not hesitate to contact our team by emailing support@artec-group.com or by clicking on "Ask Support" button on the upper part of the screen. We will always be happy to assist you and will get back to you as soon as we can.