Please note that Artec scanners of CD, SL, M2, DS, AI, BS and LS series, which were manufactured in 2009-2012 and are discontinued now, are not supported in Windows 8 / Windows 10.
Depending on exact hardware configuration of your PC:
- They may work in usual way.
- They may work with special USB extender (please contact our support team for more information).
- They may not be detected by OS at all.
That's why we strongly recommend to use these particular scanners with Windows 7.
Note: Artec Studio 11 and 12 do not install drivers for these scanners by default, however, you can install them manually using this instruction.
In case you experience any issues with your Artec 3D scanner or require technical assistance with your device or Artec Studio, in the first instance please contact your local Artec dealer/distributor directly. You can also contact the Artec Support Team by clicking on "Submit a request" button on the bottom right part of the screen or by emailing firstname.lastname@example.org