Make sure that your PC is set to ‘High performance’ mode.
Control Panel → Power options → High performance
Some laptops have an 'Ultra performance' mode in addition to the 'High performance' mode. Feel free to use this mode as well.
- If you are using a desktop PC, please make sure that the scanner is plugged into the USB slots on the back side of your computer.
- Experiment with different USB ports. The idea is to find a port with the best performance.
- Make sure that no other devices are connected to the same USB controller (especially USB wi-fi dongles and USB drawing pads)
- Generally, we do not encourage the use of USB extenders. However, if you do require a USB extender, please refer to this article for more information and a list of USB extenders that we have personally tested.
- In case of USB-related issues, we recommend updating the drivers of your USB chipset to the latest version.
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