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USB 3.0 and 3.1 compatibility

General information

This article addresses the question of USB 3.0 and USB 3.1 compatibility for handheld Artec devices.
Originally, the Artec Eva, Spider, Space Spider, (and older Artec handheld scanners) were designed for USB 2.0 connectivity.  As virtually all PC manufacturers made their USB 3.0 chipsets backward compatible with USB 2.0 devices, handheld Artec scanners are generally compatible with USB 3.0.

On a more technical note, it is important to understand that a number of USB 3.0 chipsets offer USB 2.0 compatibility in emulation mode. Therefore, the compatibility will strongly depend on the quality/design of the particular USB 3.0 chipset model.

USB 3.1 chipsets were, by design, supposed to offer the same backward compatibility with USB 2.0. Unfortunately, these newer chipsets present additional issues, especially in laptop computers and other portable PC configurations (i.e. tablets, hybrids, etc).
Please consult the articles "USB 3.1 issues" and "Kanex adapter".

 

Performance tips

  1. For optimal performance, the Artec scanner drivers need to be installed correctly.
  2. While discontinued Artec devices (MHT, MH, S, L and M scanners) will most likely work on USB 3.0 chipsets, older PCs with USB 2.0 chipsets are strongly recommended for these devices.
  3. We also recommend consulting the article: Tips to improve PC performance.

 

Recommended USB chipsets and controllers

Based on our experience as well as feedback from our customer base, we have compiled a list of recommended USB 3.0 chipsets:

Intel
  • Intel Panther Point PCH - USB 3.0 xHCI controller
  • Intel(R) 8 Series/C220

Note: this list is not exhaustive and various other Intel chipsets may also be supported

ASMedia Technology 
  • ASMedia XHCI1.0
  • ASMedia ASM1042 USB 3.0 xHCI controller
  • ASMedia ASM1042 USB 3.0 xHCI controller
  • ASMedia ASM1042 USB 3.0 xHCI controller
Fresco Logic
  • Fresco Logic FL1009
NEC
  • NEC uPD720200 USB 3.0
  • NEC uPD720200 USB 3.0 host controller
  • NEC uPD720200 USB 3.0 host controller

 

 

Non-recommended chipsets and USB controllers

  VIA 
  • VIA USB 3.0 eXtensible host controller

 

 

How to check the chipset manufacturer

To check the manufacturer and series of your USB chipset, go to Windows Device Manager and expand the  Universal Serial Bus controllers section:

Important: in case you experience USB-related issues, it is strongly recommended to update the chipset drivers to the newest version (Right-click and select "Update driver").

 

Our team is here to help! If you have any questions or issues, please do not hesitate to contact us by emailing support@artec3d.com or by clicking on the "Submit a request" button at the bottom right side of the screen. We will always be happy to assist you and will get back to you as soon as we can.