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License deactivation

 

License deactivation is supported for Artec Studio 8.1, 9, 10, 11, 12, 13 and 14

Keep in mind that:

  • You can't perform a license deactivation for licenses that were activated offline (more information can be found here).
  • License deactivation should not be used as an everyday routine operation of a constant license transfer from one PC to another. This procedure is supposed to be used only in exceptional cases, for example, while moving Artec Studio from "old" PC to a new one during a scheduled hardware upgrade.

 

Deactivation via software uninstall

You will need a working Internet connection and full administrator rights in order to successfully perform this type of license deactivation. Also, please ensure that your firewall and/or antivirus program is not blocking any Artec applications.

The sequence of actions is as follows:

  1. Go to the Windows "Control Panel" and open "Programs and Features".
  2. From the software list, select the version of Artec Studio that you would like to deactivate.
  3. Click on "Uninstall".
  4. Select the checkbox 'Deactivate Artec Studio' as pictured below.

Screenshot__10_.png
Note: In older version of Artec Studio, the name of the checkbox may differ.
Example: "I want to deactivate this computer".

 

Now click on "Next" to continue, and follow the on-screen prompts. Your software will be uninstalled and deactivated.

 

Deactivation via Artec Partner or Artec technical support

This method can be used in the following cases:

  • You no longer have access to the computer where your software license was active and cannot initiate an uninstall: the HDD was replaced, Windows was re-installed, the computer was stolen, etc.
  • You want to deactivate the Artec Studio 8.0 version, which does not support a deactivation via software uninstall.

Our team is here to help! If you have any questions or issues, please do not hesitate to contact us by emailing support@artec3d.com or by clicking on "Submit a request" button at the bottom right side of the screen. We will always be happy to assist you and will get back to you as soon as we can.